I've received an order I wasn't expecting/I didn't makeUpdated a month ago

If you’ve received an order you weren’t expecting, this is usually due to your subscription automatically resuming. Subscriptions can be paused for a maximum of 3 months, after which they will resume automatically.

Another common reason is that you may have joined through a subscription welcome offer, such as the Fresh Brewer or Master Brewer plan. These offers include a subscription as part of the deal, and the subscription begins automatically after your first order. This is clearly shown during checkout before completing your purchase.

Wrong Style Received

If you were expecting your subscription order but received a different Fresh Press than usual, this may be because your chosen style was out of stock on your dispatch date. You will receive an email asking you to update your selections.

If no action is taken within 3 days, your order will automatically switch to our default Fresh Press - typically a current community favourite or popular style.

You should receive an email notification in advance of your order being processed, including in cases where a default Fresh Press will be substituted. Make sure we’re added to your approved sender list so you don’t miss important updates.

Returns & Refunds

If you’d like to request a return for a refund or exchange, please contact our Customer Care Team via Live Chat or Email using the Help button to the right, within 14 days of receiving your order. Our team will review your request and confirm the options available.

Items must be unused and in their original condition.

Once a return is authorised, you’ll have 14 days to send the product back to us for a refund.

Important:

If you are on a subscription plan such as the Fresh Brewer (6-order minimum) or Master Brewer (12-order minimum) - and you have not yet met that requirement, you will not be eligible for a refund on this order, only an exchange.

This is because these orders are counted toward the minimum number of deliveries in your plan. More information on this is available here.