Subscription
Articles regarding the Fresh Beer Club subscription.
Can I manage/cancel my Subscription?
Your subscription is on a rolling plan. You can adjust how often you receive your subscription orders (see “Adjusting Your Delivery Frequency” below). Cancellation is subject to the conditions described in this article. Please note: If you signed up
Am I Signed Up for a Subscription?
We offer both one-off purchases and subscriptions. Some of our offers include a subscription as part of the deal, but it’s not mandatory for all purchases. If you selected an offer that included a subscription, this would have been clearly shown befo
I've received an order I wasn't expecting/I didn't make
A common reason is that you may have joined through a subscription welcome offer, such as the Fresh Brewer or Master Brewer plan. These offers include a subscription as part of the deal, and the subscription begins automatically after your first orde
How do I change my Pinter Pack selection?
You can update your next subscription order by heading to your account overview page and selecting "Your Subscription" tab. Here you can then click "Edit Upcoming Order" which will bring up the page to allow you to choose the Fresh Press that you wan
What happens if my subscription selection is out of stock?
If your chosen style becomes out of stock before your date of dispatch, we’ll send you an email to let you know about this with 3 days to update your selection. If your selection is not updated within the 3 days then we’ll send you an alternative com
I haven't received my subscription order
There could be a few reasons why you haven't received your Subscription order, but we can usually get this fixed for you pretty quickly. If you log in to your account, is your order showing as fulfilled? If so, you should be able to track the deliver
Can I change the date payment is taken for my Subscription?
Yes, you can now change the date of your monthly subscription in the account management area. To update your Subscription date for your next order, you can either select "Reschedule Order" or the "Send it ASAP" option, which will generate an order ri
Can I re-start my subscription?
You can indeed - we're always glad to welcome you back! To restart your subscription after cancelling, just simply head to "Your subscription" within your account area and click "Re-start plan". Remember, you can always pause your subscription for 1,
Can I increase or decrease my subscription selection each month?
Yes! You can increase or decrease your selection each month between 1 and 4 Fresh Presses. All you need to do is click ‘Edit your order’ within ‘Account Overview’ in your account area, and add or remove Fresh Press styles as you like. You don’t have