If you have encountered a problem with your Pinter 1 that can't be solved with one of our articles, then please do get in touch with our Customer Care Team who will be happy to help. When doing so, please provide the following information:. - Your fu

If you have encountered a problem with your Pinter 1 that can&apos;t be solved with one of our articles, then please do get in touch with our Customer Care Team who will be happy to help. When doing so, please provide the following information:- Your full name and email address - Your order number - A photo or video of the issue and/or affected part - Details of at which stage of the process you noticed the problem happeningAs we stopped selling Pinter 1s in Autumn 2021 all Pinter 1&apos;s are now outside of their 12-month warranty. We are unable to offer any replacement parts but we are committed to trying our best to keep servicing Pinter 1 for as long as possible.&#xA0;

Some other Pinter 1 issue

Any Pinter Packs that don’t include a Hopper are fully compatible with the Pinter 1. We know it can be tempting to experiment, but Pinter Packs that do include a Hopper aren’t recommended for use with the Pinter 1. Hoppers are designed specifically f

Any Pinter Packs that don&#x2019;t include a Hopper are fully compatible with the Pinter 1.We know it can be tempting to experiment, but Pinter Packs that do include a Hopper aren&#x2019;t recommended for use with the Pinter 1.<h3 data-start="308" data-end="320" id="why-not">Why Not?</h3><ul data-start="322" data-end="710"><li data-start="322" data-end="461">Hoppers are designed specifically for the Pinter 3, which includes a dedicated Hopper inlet at the back for safe and precise use.</li><li data-start="462" data-end="591">The flavour is extremely concentrated, and each Hopper is carefully tailored to the specific Fresh Press it comes with.</li><li data-start="592" data-end="710">Once unsealed, the Hopper starts to oxidise, which can spoil the flavour of your beer if added manually.</li></ul><h3 data-start="712" data-end="742" id="what-if-i-add-it-directly">What If I Add It Directly?</h3><ul data-start="744" data-end="958"><li data-start="744" data-end="819">You risk overpowering the brew or creating an unbalanced flavour.</li><li data-start="820" data-end="958">Adding it after tapping or dropping it into the beer isn&#x2019;t recommended &#x2014; you won&#x2019;t get the perfectly hopped beer we&#x2019;ve designed for you.</li></ul>For the best experience, we suggest choosing Pinter Packs without a Hopper for use with the Pinter 1.<hr data-start="1067" data-end="1070">Still unsure which packs are compatible with your Pinter? Check out our selction of Fresh Press without Hoppers on our website!&#xA0;&#xA0;

Can I use Pinter Packs with Hoppers in the Pinter 1?

As all Pinter 1's are now outside of their 12-month warranty we are unable to offer any replacement parts. We absolutely would love to keep you brewing with your Pinter 1s for as long as possible so if you do have an issue please get in touch with ou

As all Pinter 1&apos;s are now outside of their 12-month warranty we are unable to offer any replacement parts.&#xA0;We absolutely would love to keep you brewing with your Pinter 1s for as long as possible so if you do have an issue please get in touch with our Customer Care Team, with the following information and we will try out best to resolve it. - Your full name and email address - Your order number - A photo of the issue with your Pinter 1 - A detailed description of the issue you are experiencing.

Pinter 1 Warranty status

Can’t find what you’re looking for? Send us your message using the form below. The more detail you share, the faster we can help!

Pinter Help Centre UK

Pinter 1

The Pinter

Can I pause/cancel my Subscription?

Am I Signed Up for a Subscription?

I've received an order I wasn't expecting/I didn't make

How long does a pause last?

How do I change my Pinter Pack selection?

What happens if my subscription selection is out of stock?

I haven't received my subscription order

Can I change the date payment is taken for my Subscription?

Can I re-start my subscription?

Can I increase or decrease my subscription selection each month?

Why Can’t I Pause or Cancel My Subscription?

Subscription

Pinter 101 - All you need to know before starting

What are the weights and dimensions of the Pinter?

How to deep clean a Pinter?

Will the Pinter fit in my fridge?

What type of water should I use in the Pinter?

What is this part?

Can I move my Pinter before Tapping?

What is the Pinter?

What is a Co-Pinter?

What is a Pinter Pack?

What is the capacity of a Pinter?

How can I suggest a beer or collaboration to Pinter?

Replacement Parts

Can I recycle my Pinter?

Pinter Questions

Attaching the Brewing Dock to Pinter

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

Can I re-use what's left in the Brewing Dock?

My Brewing Dock is stuck

There is a gap between the Brewing Dock and Pinter

There is liquid trapped in my Brewing Dock

My Brewing Dock is broken or has snapped

Can I turn the Pinter upside down with the Brewing Dock still attached?

Is the Pinter 3 Brewing Dock backwards compatible?

Brewing Dock

My Main Cap is stuck

I forgot to put the Conical on the Main Cap – will it still work?

Leaking from around the outside of the Main Cap

My Main Cap is leaking from the centre

My Main Cap has broken

Main Cap

My brew is too frothy or fizzy

My Active Pour Tap stopped pouring

My Active Pour Tap is dripping

My Active Pour Tap is stuck

How does the Active Pour Tap work?

My Tap Handle has broken

Do I need to buy a Pinter and an Active Pour Tap together?

Is the Active Pour Tap backwards compatible?

My Tap is leaking from the Tap connection to the Pinter (the Collar)

Active Pour Tap

There is liquid trapped in my Pinter 3

Core Pinter

My Carbonation Dial is leaking, foaming or bubbling

Which Carbonation Dial setting should the Pinter be on?

There is/isn't noise coming from my Carbonation Dial

My Carbonation Dial is stuck/not turning

Carbonation Dial

My Hopper Inlet is leaking

How and when do I use the Hopper?

I added the Hopper at the wrong time! Will my beer be ruined?

What is the Hopper?

My Hopping Cap is broken

How to use the Pinter 3 Hopping Cap

My Hopping Cap is stuck

Hopping Inlet and Hopping Cap

My brew is too frothy/fizzy - Pinter 2

The magnet has fallen out of my Tap Handle

Pinter 2 Warranty Status

There is water trapped inside my Pinter 2

My Tap Handle feels loose

Pinter 2

Our Pinter Packs

How long does the Fresh Beer last in the Pinter once it's brewed?

How long will my Fresh Press last? Can I use it past its Best Before Date?

Why don't all the Fresh Presses come with a Hopper?

I've lost my Brewing Yeast, what should I use?

Are the Fresh Presses gluten-free?

What is the ABV of the Fresh Presses?

How do I store my Fresh Press and the Pinter Pack contents?

Something is missing from my Pinter Pack

Is the Purifier safe?

When do you release new Fresh Beer and Cider styles?

My Fresh Press just arrived but it expires soon, is this normal?

Can you recycle the Pinter Packs?

Are the Fresh Presses vegan?

Pinter Pack and Fresh Presses

Information about our Refunds and Returns Policy

Pinter Warranty Information

Why was my order refunded and cancelled?

Check the status of a refund

What is your return policy for Pinter Packs?

Returns and Refunds

How to view the instructions

How do I add a Pinter?

The App isn't working

Why do I need to use the Pinter App?

How do I edit/delete a Pinter from the App?

What types of Beer and Cider styles do you sell?

How do I edit/delete a brew in the App?

Pinter Community

How do I download the App?

How do I log into the App?

How to create an account on the App

How do I log into the website?

How can I get notified when a product is back in stock?

How do I update my contact details?

How do I change my payment details?

How do I change my delivery address?

How to start a brew in the App

How do I unsubscribe from emails?

Why do I have to buy a Pinter Pack with a Pinter?

I am not getting your emails

Do you do Blue Light/ NHS Discount?

Discounts/Promotions

What are the different Purchasing Offers/Plans?

What is the "Refer a Friend/Golden Ticket" programme?

Website and Pinter App

Something is missing from my order

I received the wrong item

My order was damaged in transit

I want to cancel or change my order

How much does delivery cost?

Where do you deliver to?

What courier do you use?

How long does delivery take?

International Shipping

Can I collect my order from you?

Do you offer gift wrapping or subtle packaging?

Understanding the “Limited Quantity” Label on Your Pinter Products

Orders and Deliveries

What is Cold Crashing?

I've removed my Brewing Dock after Brewing and there's a lot of Fresh Press in the Dock