My Active Pour Tap stopped pouringUpdated 7 hours ago

If Your Pinter Has Stopped Pouring it’s usually due to low internal pressure. Here are the most common reasons and how to fix them:

• Give it time to equalise: If pouring multiple pints within a short period of time, the Pinter will sometimes need an hour or two for the pressure to equalise.
• Adjust for low volume: As the Pinter gets near empty, pressure naturally drops. To pour the final few pints, turn the Carbonation Dial on the back to “OFF” — this makes it easier for the remaining beer to flow when pressure is low.

Note: If you’re intending to consume the remainder of the brew within that session, turning the Carbonation Dial to OFF earlier than you typically would is absolutely fine. The introduction of oxygen will take multiple days to impact the flavour of the beer.

Still Having Issues?

• Clear blockages: Pull the Tap Handle firmly forward a few times. This can help clear small blockages without wasting your Pinter Pack.
• Check your mix: Was the trub inside the Brewing Dock thick and syrupy? If yes, this may be a sign of unmixed Fresh Press. Please contact our Customer Support team.

If your Pinter is now empty:

Remove the Tap from your Pinter.

    •    Look at the small cross at the very back of the Tap (where the brew flows in).

    •    Action the Tap Handle:

    •    ✅ If the cross moves in and out, the Tap is working as it should.

    •    ❌ If the cross does not move, please send a short video of this to our Customer Support team.

🧯 Still Not Working?

If you’ve gone through the steps above and the Tap still isn’t working, contact our Customer Care Team using the Help button or email us.

Please include the following:

• Your name and email

• Your order number

• What Fresh Press you were brewing

• What setting the Carbonation Dial was on

• How long you Brewed and Conditioned for

• The temperature during Brewing and Conditioning

• A photo of your Pinter’s serial number (this is on the flat underneath of your Pinter)