Website and Pinter App
Why do I need to use the Pinter App?
The Pinter app is an essential companion to your Pinter system. It guides you through each step of the brewing process, helps you stay on track, and unlocks extra features like brew reviews. The app is available on iOS and Android, and you’ll need to
How do I add a Pinter?
In order to add a Pinter to your Pinter App, all you need to do is press the "Add Pinter" button. Once you have pressed this, you will be given the option to enter the Serial Number of the Pinter, choose the colour of the Pinter and give your Pinter
Why do I have to buy a Pinter Pack with a Pinter?
All purchases of a Pinter are required to include at least 1 Pinter Pack in the order. This allows us to ensure that customers have, at minimum, everything they need to get brewing from the get-go. This also provides flexibility, allowing for a varie
Do you do Blue Light/ NHS Discount?
We're pleased to say that we do offer a 15% discount to any Blue Light Card holders, or Healthcare Professionals in the UK. This discount is currently available on any order through our website that contains a Pinter. Please get in touch with our Cus
The App isn't working
We find that a few bits of troubleshooting can sometimes help to resolve issues when using the App. If you are having difficulty logging into the App, then please try the following troubleshooting as well. If you have tried the above and are still ex
How to create an account on the App
If you're signing up for our App for the first time, you'll need to confirm that you're above the legal drinking age. Please make sure you have created an account on our website before trying to create an app account. Once this is confirmed, you will
How do I edit/delete a Pinter from the App?
To edit or delete a Pinter, you have two options. Click on the "View All" button on your home page. Here you will be able to see all of your current Pinters. Click on the 3 dots on the right-hand side of the Idle Pinter you wish to edit/delete. Now y
Do you have paper instructions?
No, we only offer digital versions of our instructions, as we have found that the brewing process is best conveyed in a video format. Pinter instructions can be found in our Pinter app, which you can download here. Once a brew is added in the app, si
I am not getting your emails
First of all please make sure you are signed up for our newsletter. You can do this by visiting our website here. If you scroll down a little, you can enter your email address next to where it says "What's Going On?", and this will sign you up for th
What is the "Refer a Friend/Golden Ticket" programme?
What is the Golden Ticket offer?. The Golden Ticket is our referral offer that lets you share Pinter with a friend at an exclusive, limited-time price. It’s a simple way to share the experience of incredible Fresh Beer with a friend!. How does it wor
How do I change my payment details?
To update your payment details, head to "Account Details" within your account area and click "Payment method". Just click "Request payment method update" and you’ll receive an email with instructions on how to update your payment method. If you do no
How to start a brew in the App
To start a new brew, all you need to do is click on an idle Pinter. From here you will be able to select which Fresh Press you would like to start brewing. Once you have picked your Fresh Press, you can pick how long you would like to brew. You can p
How do I unsubscribe from emails?
We're sorry to hear you no longer want to receive emails from us, however, we totally understand if that's the case!. In order to stop receiving our marketing emails, please click here to unsubscribe. Please note, you will continue to receive order c
How do I update my contact details?
To update your Contact Details, head to "Account details" within your account area and click "Contact Details". Here you’ll be able to change the phone number associated with your account and reset your password. Please note: that you will be unable
How do I download the App?
If you do not have the App installed, then you can find the new app by searching "Pinter" in your App Store or by heading to our website here.
How to view the instructions
Pinter 3 instructions can be found in our Pinter app, which you can download here or via this YouTube playlist. If you are having trouble downloading the app, we have a PDF version of the instructions also attached to this article. If you're looking
How do I change my delivery address?
To update your address, head to ‘Account details’ within your account area and click ‘Your address’. Here you’ll see a list of all the addresses associated with your account, with your main address coming first. To edit an address, click ‘Edit addres
How do I log into the App?
Once you have created your account you should be able to use the same details to log into the App. After entering your email address, the subsequent screen will prompt you to choose between your email address or phone number as the preferred method t
How do I edit/delete a brew in the App?
If you need to edit the number of days you're brewing, conditioning or cold crashing a brew, you can do this using the steps below:1. Click into your active brew and press the EDIT button. 2. Increase or decrease the days of the stage you would like
Pinter Community
If you’d like to chat with other members of the Pinter community, you can join our Community Forum or Facebook Group. Both are great places to share tips, ask questions, and connect with fellow Pinter brewers! The links for both are below for you!Com
Discounts/Promotions
If you have an active subscription, you’ll have access to the following exclusive discount:. We also run limited-time promotions throughout the year, so keep an eye on your inbox for the latest deals and updates. From time to time, we run welcome off
How do I log into the website?
Don’t worry, we're here to help! Try the steps below in order and, if you still can’t log in, please do get in touch so that we can assist you further. If you've recently placed your first order, double check your inbox to confirm the email address y
How can I get notified when a product is back in stock?
If a Pinter product or Fresh Press you’re after is out of stock, don’t worry - you can easily sign up to be notified as soon as it’s available again. Simply press the “Notify me when available” button on the Fresh Press page... ...or if you’re lookin