Returns, Warranty & Replacements

Information about our Refunds and Returns Policy

Whether or not you're eligible for a refund or return depends on where you are on your Fresh Beer journey. The timeframe in which you can return something depends on the product. We understand that as much as we love the Pinter experience, there may

What is your return policy for Pinter Packs?

Pinter Warranty Information

Yes, we offer a 12-month replacement part warranty on the Pinter and Co-Pinter. Whether or not you're eligible for a refund or return depends on where you are on your Fresh Beer journey. The timeframe in which you can return something depends on the

Why was my order refunded and cancelled?

If your order was unexpectedly refunded and cancelled, it’s likely due to a second subscription being started on an account that already has an active subscription. Some of our offers or promotions, particularly those featured on our homepage, are de

Check the status of a refund

From your account: Log into your account on our website, head to "My Account" and scroll down to the order you are expecting to be refunded and you should see its status there. From your confirmation email: When one of our team issues you a refund, w

Replacement Parts

If you ever need a replacement part for your Pinter, you can find them here. If you’re not sure which part you need, our Customer Service team will be happy to help. Please reach out with the details below so we can identify the right part and get yo

Something is missing from my Pinter Pack

We're so sorry to hear you're missing something from your Pinter Pack! These mistakes are pretty rare, and we of course want to make this right as soon as possible. Please contact our Customer Care Team and include the information below so we can get

I've lost my Brewing Yeast, what should I use?

Every Brewing Yeast has been specifically tailored to match and complement each individual Fresh Press, so we do not recommend using Yeast from a different style of Pinter Pack, or any other alternatives. If you misplace your Brewing Yeast, don't wor

Pinter 2 Warranty Status

As all Pinter 2's are now outside of their 12-month warranty we are unable to offer any replacement parts. We absolutely would love to keep you brewing with your Pinter 2s for as long as possible so if you do have an issue please get in touch with ou

Pinter 1 Warranty status

As all Pinter 1's are now outside of their 12-month warranty we are unable to offer any replacement parts. We absolutely would love to keep you brewing with your Pinter 1s for as long as possible so if you do have an issue please get in touch with ou