Returns and Refunds
Information about our Refunds and Returns Policy
Whether or not you're eligible for a refund or return depends on where you are on your Fresh Beer journey. The timeframe in which you can return something depends on the product. We understand that as much as we love the Pinter experience, there may
Pinter Warranty Information
Yes, we offer a 12-month replacement part warranty on the Pinter. Whether or not you're eligible for a refund or return depends on where you are on your Fresh Beer journey. The timeframe in which you can return something depends on the product. We un
Why was my order refunded and cancelled?
If your order was unexpectedly refunded and cancelled, it’s likely due to a second subscription being started on an account that already has an active subscription. Some of our offers or promotions, particularly those featured on our homepage, are de
Check the status of a refund
From your account: Log into your account on our website, head to "My Account" and scroll down to the order you are expecting to be refunded and you should see its status there. From your confirmation email: When one of our team issues you a refund, w
What is your return policy for Pinter Packs?
If you decide to return something to us, you will need to contact our Customer Care Team either via Email or Live Chat with details of your return, within 14 days of receiving the product. The product will need to be unused and in its original condit