Order Issues
I've received an order I wasn't expecting/I didn't make
A common reason is that you may have joined through a Delivery Plan welcome offer, such as the Fresh Brewer or Master Brewer plan. These offers include a delivery plan as part of the deal, and the delivery plan begins automatically after your first o
I haven't received my delivery plan order
There could be a few reasons why you haven't received your delivery plan order, but we can usually get this fixed for you pretty quickly. If you log in to your account, is your order showing as fulfilled? If so, you should be able to track the delive
Why was my order refunded and cancelled?
If your order was unexpectedly refunded and cancelled, it’s likely due to a second subscription being started on an account that already has an active subscription. Some of our offers or promotions, particularly those featured on our homepage, are de
Something is missing from my order
If you receive your order and something is missing, it sounds like something may have gone wrong in transit and although these mistakes are rare, we want to make this right as quickly as possible. We're really sorry about this!. Please get in touch w
I received the wrong item
If you were expecting your Subscription order, but it's the wrong style of Fresh Press, this could be due to the one you ordered being out of stock. If your chosen Fresh Press is out of stock on your dispatch date, this will automatically change to o
My order was damaged in transit
We are very sorry to hear your order arrived damaged! It sounds like something may have gone wrong in transit and although these mistakes are rare, we want to make this right as quickly as possible. Please get in touch with our Customer Care Team via
I've lost my Brewing Yeast
Every Brewing Yeast has been specifically tailored to match and complement each individual Fresh Press, so we do not recommend using Yeast from a different style of Pinter Pack, or any other alternatives. If you misplace your Brewing Yeast, don't wor