Hardware Issues

My Brewing Dock is broken or has snapped

We're sorry to hear your Brewing Dock has broken or snapped. We won't be able to help you any further through our Troubleshooting Guide so we recommend that you speak to a member of our team. So we can help get this resolved quickly for you, please g

There is liquid trapped in my Brewing Dock

Sometimes water can become trapped in your Brewing Dock. This isn't anything to worry about and doesn't indicate any problem. We'd recommend making sure your Brewing Dock isn't fully submerged in water during cleaning to help avoid this happening. Yo

My Brewing Dock is stuck

The Brewing Dock is designed to seal tightly during brewing, so it may sometimes feel snug or difficult to remove - but don’t worry, we’re here to help!. Place your Pinter on the floor so you can gain better leverage. Please note: some brew may escap

My Main Cap has broken

We're sorry to hear your Main Cap has broken. We won't be able to help you any further through our Troubleshooting Guide so we recommend that you speak to a member of the team. So we can help get this resolved quickly for you, please get in touch wit

My Main Cap is stuck

As the Main Cap is designed to be really secure in order to keep all that liquid in place, we've found that they can sometimes be a bit tricky to get off at first, but this should get easier with every use. 🚨 Please make sure to turn your Main Cap a

My Tap Handle has broken

We are very sorry that your Tap Handle for your Active Pour Tap has broken. The most common reason for this to happen is the Tap Handle being put on and used back to front. Please ensure the screw is facing backwards, so not visible from the front of

My Active Pour Tap is stuck

We are sorry to hear you are unable to remove your Active Pour Tap from your Pinter. Not to worry, we're here to help!. The Active Pour Tap can sometimes be a little tricky to remove at times, especially if any residual brew has been allowed to dry.

My Carbonation Dial is stuck/not turning

Sometimes the Carbonation Dial on your Pinter can feel a little stiff - especially some of your brew has dried around it. Not to worry though, it's incredibly easy to clean!Here’s some instructions on how to clean your Carbonation Dial:. After you’ve

My Hopping Cap is broken

We might need a member of our team to look into this further for you. Luckily, you do not need your Hopping Cap during brewing as the Hopper Inlet is water tight, so if you unscrew it, you can continue brewing whilst we get this sorted for you. So we

My Hopping Cap is stuck

If you're having trouble with your Hopping Cap, it might be due to some leftover brew that has dried and caused a blockage. To fix this, pour tap hot water over the Hopping Cap with it in the cleaning position if possible and let it flow through the

There is/isn't noise coming from my Carbonation Dial

Not to worry! It is completely normal to hear a 'hissing' sound coming from your Pinter during the Brewing Stage. The Carbonation Dial is designed to regulate and keep your Pinter at the correct pressure so as the pressure builds during the fermentat