Delivery Plan
Articles regarding Pinter Delivery Plans
Am I Signed Up for a Delivery Plan?
We offer both one-off purchases and Delivery Plans. Some of our offers include a delivery plan (subscription) as part of the deal, but it’s not mandatory for all purchases. If you selected an offer that included a delivery plan, this would have been
Can I manage/cancel my Delivery Plan?
Your delivery plan is on a rolling plan. You can adjust how often you receive your delivery plan orders (see “Adjusting Your Delivery Frequency” below). Cancellation is subject to the conditions described in this article. Please note: If you signed u
I've received an order I wasn't expecting/I didn't make
A common reason is that you may have joined through a Delivery Plan welcome offer, such as the Fresh Brewer or Master Brewer plan. These offers include a delivery plan as part of the deal, and the delivery plan begins automatically after your first o
How do I change my Pinter Pack selection?
You can update your next subscription order by heading to your account overview page and selecting "Your Delivery Plan" tab. Here you can then click "Edit Upcoming Order" which will bring up the page to allow you to choose the Fresh Press that you wa
What happens if my Delivery Plan selection is out of stock?
If your chosen style becomes out of stock before your date of dispatch, we’ll send you an email to let you know about this with 3 days to update your selection. If your selection is not updated within the 3 days then we’ll send you an alternative com
I haven't received my delivery plan order
There could be a few reasons why you haven't received your delivery plan order, but we can usually get this fixed for you pretty quickly. If you log in to your account, is your order showing as fulfilled? If so, you should be able to track the delive
Can I change the date payment is taken for my Delivery Plan?
Yes, you can now change the date of your monthly delivery plan order in the account management area. To update your Delivery Plan date for your next order, you can either select "Reschedule Order" or the "Send it ASAP" option, which will generate an
Can I re-start my Delivery Plan?
You can indeed - we're always glad to welcome you back! To restart your Delivery Plan after cancelling, simply head to the "Delivery Plan" tab within your account area and click "Re-start plan".
Can I increase or decrease my Delivery Plan selection each month?
Yes! You can increase or decrease your selection each month between 1 and 4 Fresh Presses. All you need to do is click ‘Edit your order’ within ‘Account Overview’ in your account area, and add or remove Fresh Press styles as you like. You don’t have
Credits
Credits are a simple way to pay for your Pinter delivery plan orders. They’re stored on your account and get automatically applied when your next order is processed. Credits are a balance on your account that can be used to pay for delivery plan orde