Brew Quality

I added the Hopper at the wrong time! Will my beer be ruined?

Good news, your brew will still be absolutely fine!. If you’ve added the Hopper at the wrong stage (for example, at the start of brewing instead of after), don’t worry. The beer will still ferment and condition as normal. The only difference?You migh

My brew doesn't taste right

We're sorry to hear that your Brew hasn't turned out as expected. The reason for this depends on how it tastes. Please click below on the description that best describes how your Brew tasted:. Synthetic after Hopping. Acidic, Smoky, Soapy, Eggy, Vine

My brew is flat or not carbonated

If your brew is flat and not carbonated the most likely reason is that your Fresh Beer or Cider hasn't fermented correctly. There are various reasons this could have happened. Either it wasn't brewed at a high enough temperature for the yeast to acti

My brew is cloudy - is that normal?

The cloudiness of the brew depends on which style you've decided to make.Like lots of craft beers and ciders, ours can be cloudy. This is due to the ingredients that give them their distinctive flavours!Most importantly, our brews are unfiltered so t

I forgot to put the Conical on the Main Cap – will it still work?

It happens! If you’ve forgotten to place the Conical (the plastic part that fits into the underside of the Main Cap), here’s what you need to know. Yes – your brew will still work without the Conical.However, the Conical plays a helpful role, so we r

Unhappy with your brew?

We’re really sorry to hear that your brew didn’t turn out how you hoped. While we’re unable to offer refunds for brewed beer, we’re more than happy to help figure out what might have gone wrong — and offer advice for your next one. To help us look in